Contact
Questions, bug reports and format requests are all welcome. Please include the file format you were converting from and to, and the exact message the tool showed, because that message is generated from the failing step and usually identifies the cause.
Reporting a broken conversion
The most useful report includes:
- The input format and the output format you selected.
- The exact error text, or the "Notes" text if the conversion succeeded but the result was wrong.
- Whether the file was labelled on device or server.
- Your browser and operating system, since the browser does the decoding in the common cases.
Requesting a format
Format requests are judged on whether a real, verifiable codec exists for this deployment. A format is only added when it can be tested against files produced by an independent encoder; adding a format that produces subtly wrong output would be worse than not offering it.
What happens to a file you send us
Nothing. Please do not send image files by email unless you are deliberately sharing a sample for diagnosis, and prefer a link. Attachments are not stored as part of normal operation.